When it comes to choosing a proper logistics partner, many business owners face real problems. Although the assortment of available options is so large, not all companies are able to provide services of good quality. Inexperienced enterprises may even become victims of scammers who offer lots of cheap and cool deals, grab money, and provide nothing.
No wonder, when looking for a really cool freight forwarder, it’s of prime importance to pay attention even to the smallest details. You may be surprised to get to know that there are even signs that will help you to define whether a freight broker is a reliable variant for you or not. If you notice at least one of the following signs, it’s better to look for other variants.
Unreliability in terms of the timings and processes can lead businesses vulnerable. In terms of running a smooth business operation, timing is everything. One way you can avoid such issues is by only going for liner shipping services. They have set timelines, schedules and routines in terms of destinations and hours. This adds certainty to your operations and ensures that you are taking into account as many variables as possible for timely shipping and delivery.
Unclear Pricing Policy
Everyone desires to order the best services but to pay the cheapest prices. Unfortunately, it doesn’t always work this way. It’s perfect if you manage to find the golden mean. Yet, it happens quite seldom. Before you place an order, you have to clarify billing. You should know for sure what you are paying for. If the managers of the firm hesitate to answer you or provide you with unclear data, it’s not a good sign.
No customer support line
If something goes wrong, clients always want to know the reasons and possible solutions to the problems. The best way to clarify the situation is to contact the customer support service. Yet, many small firms with dubious reputations do not provide their clients with such an option.
A lack of important options
Sometimes it’s not enough to transfer the cargo from place A to place B. Really good logistics companies try to make the process of freight forwarding as simple and convenient as possible. They are ready to pick up the most suitable warehousing solutions or find a container for a non-standard cargo. If the company is not ready to provide you with essential options, it’s not a good sign, too.
If the drivers do not know how to park in the crowded streets or they can’t stick to the speed limit, they are unlikely to deliver your goods and products safe and sound.
Lots of negative reviews
Of course, it’s of prime importance to check what other people say about the firm you are going to cooperate with. The best way to get to know it is to visit thematic chats and blogs. It’s a really good idea to research reviews to figure out the pluses and minuses of the service.
Yet, there is one significant moment that should be noticed about reviews. It’s a big mistake to think that only positive comments are good. If you find no negative feedback, the chances that the reviews are fake are rather high.
So, it’s better to hire a forwarding company only if you are absolutely sure it’s able to meet your needs and expectations. If you have even the slightest doubts that the company is not credible, it’s better to find a better alternative. Otherwise, you risk losing your money, cargo, and nerves.