Does your business need an effective and reliable means of communication that does not break the bank? When you learn more about cloud phone system, it will be apparent that making phone calls over the internet instead of the traditional analog telephone system is the best option. Cloud-based phone systems offer numerous advantages over antiquated systems that rely on copper wires and fiber optic cables to get you connected. Read on to learn more about cloud phone systems and how you can help your business step into the future of communication.
Cloud-based phone systems are easy to integrate with the wide range of communication devices you rely on. The systems adapt well to traditional landlines, smartphones, computer software, and VoIP-enabled phones. The system offers numerous advantages. Most notable is the capacity to store all data and information in the cloud rather than PBX (private branch exchange) server on the premises. This will help you reduce the costs necessary to maintain and update your systems.
How Do Cloud-Based Phone Systems Work?
Your cloud-based phone system will break up your voice into tiny digital packets, which it then sends as data to the recipient of the call. The call is routed using a cloud-based PBX. These phone systems are straightforward to access and can be utilized by anyone with an internet connection. Cloud-based calls can be accessed through:
- Traditional phones that are fitted with a VoIP adapter that plugs into a wall outlet or router
- A computer-based software program or application offers voice calls over the internet, e.g., FaceTime, Skype, and Google Voice.
- A smartphone – most smartphones are preinstalled with applications that make internet calls. Users can also download applications for this purpose.
- A dedicated VoIP phone looks like a traditional analog phone but connects to a computer network instead of a phone line.
Advantages of a Cloud-Based Phone System
Companies expecting or experiencing significant growth are best served by cloud-based systems that allow easy and efficient scaling. Affordability is the top advantage of cloud phone systems. Businesses pay less to communicate as they are only charged for internet use rather than hours spent or units sent and received. Traditional phone lines cost companies a fortune due to their expensive call rates and add-on features like voicemail and call transferring. Cloud phone systems typically charge a flat monthly rate that includes all your communication needs.
Reliability is yet another advantage that places cloud phone systems over analog ones. Cloud phones are hosted in multiple locations. Businesses can rest assured that where one server faces challenges, their communication will not be interrupted as other servers take up the task. Geographic redundancy allows cloud-based phone systems to guarantee that clients will not suffer downtime or numerous service issues.
The flexibility offered by cloud-based phone systems also ensures that staff members can work outside of the office space. This system allows you to access your data from anywhere at any time. You do not have to be in the office to receive calls and answer emails. You can keep in constant communication with your staff and clients. Companies undergoing expansion will find adding new extensions, phone lines, and advanced features easier without purchasing additional equipment or hiring a professional.
Cons Of Cloud Phones
Cloud phones are entirely dependent on the strength and consistency of your internet connection. A traditional analog phone system may best serve anyone suffering from unreliable or spotty internet service.
Businesses that have already invested in traditional phones may find it cost inhibitive to buy new IP phones or all the required adapters to adapt analog phones to the cloud. In the long run, the cost of changing the system will be absorbed by the significant savings on phone bills that the business will assuredly make.
Security is a lingering concern for businesses that rely on cloud-based phone systems. Due to the reliance on the internet, cloud phones are susceptible to malware and hacking. Most cloud phone systems factor the security cost into their monthly bill. Clients considering cloud phones are advised to ensure the provider outlines all security measures that protect their data. Data breaches can be catastrophic for businesses. You are better off paying a little extra to ensure that your communication is protected.
Cloud-based phones do not guarantee 911 calling support, unlike analog phones tied to a single geographic location and thus easier to trace. Cloud phone users can enable the E911 services, which allows them to set up a physical address that shows up whenever they dial 911 using their cloud phone.
