Those who picture a world taken over by robots and machines when they hear the term “Artificial Intelligence” (AI) are not alone in their thinking. A common topic in science fiction since the early days of computing has been machined versus humans, seen in everything from 2001: A Space Odyssey and The Terminator to I, Robot, and countless more. To put your mind at ease, computers will only take over for a while.
Artificial intelligence (AI) is present in many aspects of our daily lives, from social media news feeds to virtual assistants like Alexa and Siri. The gambling business is well-known for anticipating and implementing new trends, and artificial intelligence (AI) technology is critical in developing state-of-the-art gambling venues. How exactly may AI be used in the gaming sector? What potential does it have for making gambling less risky, more entertaining, and even-handed? Take a look at how casinos use AI to enhance the gambling experience.
Defining AI
“Artificial intelligence” is an umbrella term for the subfield of computer science that studies how machines might learn to mimic human intelligence and behavior. Using AI, machines can acquire the ability to learn from their mistakes. In general, AI systems will exhibit “intelligent” characteristics, including the capacity for planning, learning, reasoning, problem-solving, and even emulating a semblance of social intelligence and creativity.
AI in the Gambling and Gaming Sector
The gambling market is ripe with potential for AI applications. Casinos with bonus free spins already use AI in various settings, such as advertising, voice and facial recognition, automation, predictive maintenance, and fraud detection. Moreover, AI is used for the casino’s player database, namely for customer care and detecting valuable clients through machine learning.
The Pros of Using Casino AI
Customized Experiences
Casinos can use AI to continuously modify and mold in-game experiences to fit the user’s tastes. What does this entail? AI software can determine a user’s preferred gaming genre and feature only those games in that category on the home page.
Artificial intelligence (AI) has demonstrated remarkable accuracy in identifying patterns, following trends, and making useful predictions. So if you prefer playing real online slots, AI can personalize your homepage based on your prior experiences, saving you time in what can seem like a limitless selection of games.
First-class Client Service
The best approach to react to your inquiry can be determined by analyzing your gaming preferences, gaming patterns, payment history, and performance; this is where automated customer support comes in. Casinos can benefit significantly from AI and ML in terms of customer service since it will allow for more ‘human-like’ interactions for players. You can phone helplines or chatbots to assist you during your online gaming session.
Responsible Gaming
It’s no secret that gambling can be harmful to your health. Signs of addiction may include:
- Pursuing losses.
- Lying about gambling activities.
- Staying up late at night to gamble.
- Borrowing money to continue gambling.
- Not knowing when to stop.
New artificial intelligence projects are being created to foster future conditions conducive to more ethical gaming. With AI, gambling establishments can spot potentially damaging trends early on before they escalate into major issues. Video game addiction can affect gamers of any age, but this technology will be able to identify it. Artificial intelligence technologies can help casinos create a “safety net” for their most vulnerable customers.
The Improvement to the Eye in the Sky
With the help of AI, casinos can better protect their customers from dishonest players. Casinos can take action against potential fraudsters and cheats before they cause any harm to the business or its patrons if they have the means to evaluate and identify suspicious activity accurately. Since the chances of being detected are higher in online casinos than in physical ones (due to the absence of a bouncer and a crowded casino floor), this is especially useful.
The Cons of Using Casino AI
Potential for Abuse
Since AI and other automated solutions are relatively new, there are currently no regulations governing them. However, there are valid reasons to be worried about the advent of the AI casino. For instance, AI might keep gamblers addicted by predicting and manipulating their behavior based on collected data.
Threat to the Institution of Casino Gaming
Ai and ML have been discussed previously in fighting dishonesty and fraud. Like any other tool, artificial intelligence can be misused and turned into a lethal weapon. Gamblers could benefit from AI bots’ ability to collect lots of data and apply machine learning to improve their odds of winning. Consequently, casinos must have AI that is both competent in identifying and eliminating malicious AI systems.
The Possibilities Opened Up by AI Are Endless
No one can see into the future, but it’s always exciting to consider all the potential outcomes. To give just one example, in 1997, the world’s greatest chess player, Garry Kasparov was defeated by a supercomputer known as Deep Blue.
For its part, Deep Blue was built and programmed to react to player input and then make the tactical decisions informed by its learning that would lead to its eventual victory.
Poker bots that use artificial intelligence exist as well. The AI may simulate its human opponent’s response time by delaying its answers using the simulation. Because of recent developments in AI, it is now possible for a bot to change its approach depending on the game state and the characteristics of its opponent.
Future Possibilities with Games in the Future
Although it may be fruitless to foresee how casino games will change in the face of AI advancements, imagining what the casino of the future might be like is a lot of fun. Whatever the future of gaming may bring, be it robot croupiers or more responsible play, one thing is sure: it will become increasingly individualized.
